Service Terms | 服务条款

Service Terms & Conditions | 数字营销服务条款与条件

Digital assets and their ownership

The digital assets created within a client’s Google Ads or social media account belong to the client. We will never take ownership of the digital assets we’ve created on the client’s own online platforms. 

Please note that landing pages created by Meow Media is a 3rd party hosting rental service and a monthly rental fee applies. If the client cancels the landing page service, content on the page will be unpublished too in order to avoid any further costs incurred from the hosting system we use.

 

Service disruptions

In a rare event of system downtime or malfunction, which is caused by a third party platform we use to perform the service, such as Google Ads, Facebook Ads Manager, WeChat or the landing page hosting system we use, we will notify the client immediately after we identified the disruption. We will endeavour to resolve the disruption or find a workaround solution as soon as possible within our power. However, please understand that third party platforms are outside our control and we cannot be responsible for the disruptions occurred.

Service cancellation

Changes made to the direct debit placed on a client’s credit card may take up to 3 working days to take effect, since the date they requested the modification. The modification includes change of service subscription or cancellation of service. We recommend our clients to advise us any changes to their existing service subscription at least 3 working days prior to the date they want the modifications to be made. 

 

Personal information collected by Meow Media

We collect personal information from our clients mainly to enable the service, as well as tailor future product offerings for our clients and potential clients. To view our complete Privacy Policy, please click here. If anyone no longer wants to hear from us for any future marketing communications, please contact us by hello@meowmedia.global

 

Business information collected by Meow Media – Case studies 

From time to time, we create case studies for selected client campaigns.  We will always ask for our client’s consent, if we were to associate their business name with the case study.  If at any stage they no longer want the case study to be made available to the public, they can contact us by hello@meowmedia.global

 

Business information collected by Meow Media – Public information

Unless requested otherwise by the client, we might mention their public information, such as brand name or website, in our marketing collateral and business development activities.  

 

Reserved rights by Meow Media

We reserve the rights to pause or terminate our client services. We also reserve the right to reject performing services for a prospect. Meow Media is client-centred and 100% client satisfaction is our goal. Therefore, we will only utilise this right out of necessary reasons and discretionally. 

 

Disclaimer

Meow Media is not liable for the business profit or loss of our clients. We will work diligently to reach the campaign goals for our clients within our service scope and given budget.  

We are also not liable for the nature of our clients’ product, service or promotions. However, we will take necessary measures to assess if the client’s offer is appropriate for the target market.

In an unlikely event of system downtime or malfunction, which is caused by a third party platform outside our ownership or control, we are not liable for the business impact caused by these disruptions.

 

By accepting our service proposal and authorising a payment method to commence a service with Meow Media, you agree to the Terms & Conditions mentioned on this page. 

数字资产及其所有权

妙传媒客户的谷歌广告或社交媒体推广服务中所创建的数字资产属于该客户。我们永远不会占有在客户自己的平台上创建的数字资产的所有权。

需要注意的是,妙传媒的着陆页(Landing Page)服务是一项使用第三方系统的租赁型服务,由客户每月支付租赁费来使用该系统。如果客户取消着陆页服务,页面上的内容也将停止发布,这样才不会对我们使用的第三方系统继续产生费用。

 

服务中断

在非常罕见的情况下,我们用来执行服务的数字平台 (例如谷歌广告平台,Facebook平台,微信平台或着陆页平台等) 会发生系统停机或故障。如果此类情况发生,我们会立即通知客户。我们将努力在我们力所能及的范围内尽快解决此故障或找到解决方法。但是,请理解这些数字平台的所有权不在我们这里,我们不能为这些平台故障而引起的任何损失负责。

 

服务取消或修改

自客户请求修改或取消服务之日起,客户信用卡上的循环服务费会在3个工作日内修改生效。因此,我们建议客户在希望修改生效的日期之前至少3个工作日,将他们对现有服务订阅的修改需求告知我们。

 

妙传媒收集的个人信息

我们从客户那里收集到的个人信息,主要是为了提供恰当服务以及为他们量身定制未来的产品。要查看我们完整的隐私政策,请单击此处。如果在将来不希望收到我们的任何营销资讯,请通过hello@meowmedia.global与我们联系。

 

妙传媒收集的商业信息 – 客户案例

我们会不时为选定的客户创建案例研究。如果我们要将客户的公司名称与案例研究相关联,我们必定会事先征得客户的同意。如果客户不希望将案例研究向公众公开,请通过hello@meowmedia.global与我们联系。

 

妙传媒收集的商业信息 – 公共信息

除非客户另有要求,我们可能会在我们的营销材料和市场发展活动中提及他们已经公开的的公共信息,例如品牌名称或网站等。

 

妙传媒保留的权利

我们保留暂停或终止现有客户服务的权利。我们也保留拒绝为潜在客户提供服务的权利。 妙传媒以客户为中心,我们的目标是100%客户满意。因此,我们只会出于必要的理由而酌情使用此权利。

 

免责声明

妙传媒提供的数字营销服务在事先征得客户服务后才会开启,服务期间我们会尽心尽职,按计划执行服务。但生意本身变量众多,因此我们对客户的生意损失不能承担任何责任。在服务范围和预算范围内,我们会努力为客户实现营销目标。

我们也无法对客户的产品,服务或促销活动的性质负责。但是,我们会采取必要的措施来评估客户的产品或服务是否适合目标市场,并给予反馈。

非妙传媒所属的第三方平台的系统停机或故障,可能会造成服务的中断或影响,我们对这些中断或影响造成的客户生意的影响,不承担任何责任。

 

接受我们的服务介绍与报价文件(Service Proposal),并授权支付方式给妙传媒开启服务,即表示您同意本页提及的条款和条件。

联系妙传媒

hello@meowmedia.global

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